ECU

How do I start using ECU Platform?

How do I register?

Why do I need to connect a Wallet?

What should I do if my Wallet does not connect?

How do I get ECU?

What does “create a banknote” mean?

What is the difference between a regular banknote and a collectible banknote?

What is a banknote denomination?

What are the series and number of a banknote?

Why do some numbers cost more?

Can I create a banknote without a beautiful number?

Where are my banknotes stored?

What is the Safe?

What is the Safe PIN code?

What is the ATM PIN?

What is the difference between the Safe PIN code and the ATM PIN?

What happens if I forget my Safe PIN code?

What happens if I forget my ATM PIN?

What is a banknote private key?

Why must I not show the private key to others?

What is a Cold Wallet?

How do I transfer a banknote to another person?

What does the recipient get?

What does “accept a banknote” mean?

Why does the private key change after accepting?

Can the previous owner use the banknote after it has been accepted?

What should I do if someone sends me a QR code or banknote image?

What does “redeem a banknote” mean?

Where do ECU go after redemption?

Can I redeem someone else’s banknote?

Why might redemption be unavailable?

What should I do if a transaction is stuck?

How do I exchange ECU back to USDT?

Who is responsible for banknote security?

What is securely stored in the Safe?

What secret data does the platform store?

Why do I need a Wallet if banknotes are stored in the Safe?

What happens if both the Safe PIN code and the banknote private key are lost?

Why can’t ECU Platform restore access for the user?

What can be restored by email?

How do I contact support?

What should I include in a support request?